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Frequently Asked Questions

  • Can I exchange an item?
    Yes, exchanges are available for items of equal value, subject to stock availability.
  • What payment methods do you accept?
    We accept major credit cards (Visa, Mastercard, AMEX), PayPal, and other secure online payment options.
  • Will I receive an order confirmation?
    Yes, you’ll receive an email confirmation after your order is placed, including all the details.
  • How can I contact Zannef?
    You can contact us via email at contact@zannef.com or through our Contact Us page. We aim to respond within 24 hours.
  • What are your customer service hours?
    Our customer service team is available Monday to Friday, 9 AM to 6 PM (GMT).
  • Do you ship internationally?
    Yes, Zannef ships internationally. Shipping times and fees vary depending on your location.
  • Where is Zannef based?
    Zannef operates exclusively online, enabling us to serve customers worldwide from the comfort of their homes.
  • How much does shipping cost?
    Shipping costs vary depending on your location and the size of your order. Shipping fees will be calculated during checkout.
  • What is Zannef?
    Zannef is an online store offering a curated collection of stylish and versatile fashion pieces from various brands. Our mission is to provide quality products at reasonable prices, blending timeless elegance with modern trends.
  • How do I return an item?
    To initiate a return, contact our customer service team with your order number. We’ll guide you through the process.
  • Can I recommend a brand to Zannef?
    Absolutely! We’re always open to discovering new brands. Share your recommendations via email or our Contact Us page.
  • Can I change or cancel my order?
    Yes, you can change or cancel your order within 24 hours of placing it. After that, it may already be processed for shipping. Contact us as soon as possible for assistance.
  • What is your return policy?
    We offer a 30-day return policy. Items must be unused, in their original packaging, and include proof of purchase.
  • Do you offer gift cards?
    Yes, we offer digital gift cards that can be purchased and used on our website
  • Do you restock sold-out items?
    Restocking depends on the brand and product demand. If an item is sold out, we recommend subscribing to our newsletter for updates.
  • How do I become a brand partner with Zannef?
    If you’re interested in collaborating with us, email us at contac@zannef.com for more information.
  • How long does shipping take?
    Shipping times typically range from 5–15 business days, depending on your location and selected shipping method.
  • Are all your products authentic?
    Absolutely! At Zannef, we only partner with reputable brands to ensure every product is authentic and of the highest quality.
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